Kino
Support
We're here to help with Kino on iPhone, iPad, and Apple TV.
This page covers common support topics for Kino.
When reporting an issue, include your app version, device model, system version, and a short description of the problem.
Common Topics
- Connecting WebDAV, Alist, Baidu NetDisk, or CMS media sources.
- Syncing folders and identifying imported movies or TV episodes.
- Playback, subtitles, audio tracks, playback speed, and continue-watching progress.
- Search, discovery, AI answers, watch lists, and media details.
- Account access, privacy questions, and data deletion requests.
Before Contacting Support
- Update Kino to the latest available version.
- Confirm that your media source credentials and server URL are still valid.
- Try the same media file or source on another device if available.
- For playback issues, include the file format, subtitle format, and whether the issue affects one item or the whole source.
Privacy and Deletion Requests
See the Privacy Policy for details about privacy questions and account or data deletion requests.